State Farm® Insurance Agent James Banks

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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

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What our customers say about us...

Ms. Courtney Thomas

May 23, 2023

5 out of 5

"We have been with James Banks for many years! We have appreciated all of the great customer service we've received over the years. We will continue to be life long customers."

Spence McMorris Jr

May 5, 2023

5 out of 5

"I would just like the say that I am very happy to have met such a great agent as Martha Hurtado! She is quick to return calls and always so nice and very helpful! Thank you very much MARTHA!!!"

Nutela Diaz

February 6, 2023

5 out of 5

"Martha Hurtado is excellent. Very responsible, kind and efficient in her work. Thanks Omayra"

Cuzz LiteYear

February 1, 2023

5 out of 5

"I receive offers in the mail often from competitors, but I wouldn't leave this Branch of State Farm for no one (or reptile🦎) ! The Owner Mr Banks is a busy man but is always a pleasant person to encounter whenever I'm able to catch him in passing. Nevertheless, the real MVPs are the staff members! My go to person is Ms.Erma W.! She is always swift and professional with assisting me in anything that I call or have to come by the office for. She displays a motherly warmth that makes me as a simple customer, feel like a family member. She is always punctual with sending emails as well as returning voicemails within the same business day, which is very hard to come by in the insurance industry. I've been doing business with this Banks Branch for years , and don't plan on going anywhere else but here for my insurance needs! 🏆"

Claudia Flores

January 28, 2023

5 out of 5

"Martha Hurtado has splendid customer service. I could tell she really cares about her clients, she always was available and is very knowledgeable about her job. She helped me get the best rate possible for car insurance. I 100% recommend her service."

Debrah Davis

January 26, 2023

5 out of 5

"Ms. E Walker is a great asset to State Farm. Her knowledge and professionalism about insurance is outstanding. Because of her I will be a State Farm customer for many years."

gary ford

January 23, 2023

4 out of 5

"The new melts was over cooked"

Hendrix Downs

January 10, 2023

5 out of 5

"It is always a pleasure when you do business with a place and you call with questions and the person is very polite and informative.Well I called today and Rosemary Villarreal went above and beyond for me. 👍👍👍 James banks customer since 2010🚗🚙"

JA BO

January 9, 2023

5 out of 5

"I was able to get fast, friendly and professional service with Martha today. I had a great experience working with her."

Calynn Wright

November 22, 2022

5 out of 5

"Great service overall! They are very professional and very sweet! Amber Murray was such a help, very sweet, patient and overall just great! I definitely recommend her, she did a very great job!"

Tammy Jordan

November 22, 2022

5 out of 5

"Amber is very helpful and friendly!! Very knowledgeable ♥️"

Brody Wheeler

November 22, 2022

5 out of 5

"Amber was very helpful to me! She was knowledgeable and answered all my questions. Very good experience! 10/10 would recommend"

hooking247 Vidor

November 22, 2022

5 out of 5

"The staff is very nice Hailey handles all my insurance needs.And is very knowledgeable about the coverage an needs of the customer."

Darrell Crain

November 22, 2022

5 out of 5

"Amber was awesome! She extremely nice and got back with me on a quote in a timely manner and was able to save me some money at the same time. Make sure you ask for Amber you can thank me later"

Maria Flores

November 17, 2022

5 out of 5

"Thank you for an awesome job and helping my mom and being patient with her and getting her a great policy"

Asia Renay

November 10, 2022

5 out of 5

"Amber Murray is by far the best!!!! Her grace, having patience, staying in contact just her overall performance went beyond measures. As someone who will be new to the Houston area I couldn’t have asked for a better representative and I look forward to working with her in the future. Mr. James she’s a great asset to your team and I appreciate you for having her."

Akira Decoud

October 7, 2022

5 out of 5

"I received great service today! I was able to lower my coverage while also adding renters at a low rate. Christopher was very polite and he answered all of my questions. Thanks again😊"

Asusena Mendez

September 27, 2022

5 out of 5

"Ms. Erma was so helpful,quick and knowledgeable‼️ Wish i could give her 10 ⭐️ ❤️❤️❤️❤️"

Thoth

September 22, 2022

5 out of 5

"Excellent service."

Jeremy Guest

September 13, 2022

5 out of 5

"Erma Walker!!! Thank you! What a wonderful experience. ❤️ You made it easy and convenient. Thank you again Erma."

Raymon Williams

August 9, 2022

5 out of 5

"This is a great agency. The are customer orientated."

Nyna Hurt

June 28, 2022

5 out of 5

"Agent Felicia Lewis was very knowledgeable about all of the State Farm offerings and made suggestions she felt my family could benefit from. She was able to provide a very competitive policy for both of my cars and additional life insurance for my son. Many thanks to Felicia for walking me through a process that I normally dread!!"

Susan Szymanski

May 16, 2022

5 out of 5

"My wife and I have been with James Banks, State Farm Insurance, for over 34 years and have always received excellent service. Erma Walker has always been most helpful with any questions or needs that have arrived over the years. Recently we moved to another city and we could have changed agents but we chose to stay with our old insurance friends. In fact, we transferred all our policies to State Farm, including auto, and home owner's insurance. Erma is most pleasant and cheerful over the phone and we look to continue our relationship for many years to come. Ed and Susan Szymanski"

Derrick Walker

March 16, 2022

4 out of 5

"Great customer service and the team works hard finding you savings on your policy."

José Antonio Zamora

February 18, 2022

5 out of 5

"(Translated by Google) My experience has been satisfactory, magnificent, attended by Miss Jennefer Ventura. (Original) Mi experiencia ha sido satisfactoria, magnifica, atendido por la señorita Jennefer Ventura."

What our customers say about us...

Ms. Courtney Thomas

May 23, 2023

5 out of 5

"We have been with James Banks for many years! We have appreciated all of the great customer service we've received over the years. We will continue to be life long customers."

Spence McMorris Jr

May 5, 2023

5 out of 5

"I would just like the say that I am very happy to have met such a great agent as Martha Hurtado! She is quick to return calls and always so nice and very helpful! Thank you very much MARTHA!!!"

Nutela Diaz

February 6, 2023

5 out of 5

"Martha Hurtado is excellent. Very responsible, kind and efficient in her work. Thanks Omayra"

Cuzz LiteYear

February 1, 2023

5 out of 5

"I receive offers in the mail often from competitors, but I wouldn't leave this Branch of State Farm for no one (or reptile🦎) ! The Owner Mr Banks is a busy man but is always a pleasant person to encounter whenever I'm able to catch him in passing. Nevertheless, the real MVPs are the staff members! My go to person is Ms.Erma W.! She is always swift and professional with assisting me in anything that I call or have to come by the office for. She displays a motherly warmth that makes me as a simple customer, feel like a family member. She is always punctual with sending emails as well as returning voicemails within the same business day, which is very hard to come by in the insurance industry. I've been doing business with this Banks Branch for years , and don't plan on going anywhere else but here for my insurance needs! 🏆"

Claudia Flores

January 28, 2023

5 out of 5

"Martha Hurtado has splendid customer service. I could tell she really cares about her clients, she always was available and is very knowledgeable about her job. She helped me get the best rate possible for car insurance. I 100% recommend her service."

Debrah Davis

January 26, 2023

5 out of 5

"Ms. E Walker is a great asset to State Farm. Her knowledge and professionalism about insurance is outstanding. Because of her I will be a State Farm customer for many years."

gary ford

January 23, 2023

4 out of 5

"The new melts was over cooked"

Hendrix Downs

January 10, 2023

5 out of 5

"It is always a pleasure when you do business with a place and you call with questions and the person is very polite and informative.Well I called today and Rosemary Villarreal went above and beyond for me. 👍👍👍 James banks customer since 2010🚗🚙"

JA BO

January 9, 2023

5 out of 5

"I was able to get fast, friendly and professional service with Martha today. I had a great experience working with her."

Calynn Wright

November 22, 2022

5 out of 5

"Great service overall! They are very professional and very sweet! Amber Murray was such a help, very sweet, patient and overall just great! I definitely recommend her, she did a very great job!"

Tammy Jordan

November 22, 2022

5 out of 5

"Amber is very helpful and friendly!! Very knowledgeable ♥️"

Brody Wheeler

November 22, 2022

5 out of 5

"Amber was very helpful to me! She was knowledgeable and answered all my questions. Very good experience! 10/10 would recommend"

hooking247 Vidor

November 22, 2022

5 out of 5

"The staff is very nice Hailey handles all my insurance needs.And is very knowledgeable about the coverage an needs of the customer."

Darrell Crain

November 22, 2022

5 out of 5

"Amber was awesome! She extremely nice and got back with me on a quote in a timely manner and was able to save me some money at the same time. Make sure you ask for Amber you can thank me later"

Maria Flores

November 17, 2022

5 out of 5

"Thank you for an awesome job and helping my mom and being patient with her and getting her a great policy"

Asia Renay

November 10, 2022

5 out of 5

"Amber Murray is by far the best!!!! Her grace, having patience, staying in contact just her overall performance went beyond measures. As someone who will be new to the Houston area I couldn’t have asked for a better representative and I look forward to working with her in the future. Mr. James she’s a great asset to your team and I appreciate you for having her."

Akira Decoud

October 7, 2022

5 out of 5

"I received great service today! I was able to lower my coverage while also adding renters at a low rate. Christopher was very polite and he answered all of my questions. Thanks again😊"

Asusena Mendez

September 27, 2022

5 out of 5

"Ms. Erma was so helpful,quick and knowledgeable‼️ Wish i could give her 10 ⭐️ ❤️❤️❤️❤️"

Thoth

September 22, 2022

5 out of 5

"Excellent service."

Jeremy Guest

September 13, 2022

5 out of 5

"Erma Walker!!! Thank you! What a wonderful experience. ❤️ You made it easy and convenient. Thank you again Erma."

Raymon Williams

August 9, 2022

5 out of 5

"This is a great agency. The are customer orientated."

Nyna Hurt

June 28, 2022

5 out of 5

"Agent Felicia Lewis was very knowledgeable about all of the State Farm offerings and made suggestions she felt my family could benefit from. She was able to provide a very competitive policy for both of my cars and additional life insurance for my son. Many thanks to Felicia for walking me through a process that I normally dread!!"

Susan Szymanski

May 16, 2022

5 out of 5

"My wife and I have been with James Banks, State Farm Insurance, for over 34 years and have always received excellent service. Erma Walker has always been most helpful with any questions or needs that have arrived over the years. Recently we moved to another city and we could have changed agents but we chose to stay with our old insurance friends. In fact, we transferred all our policies to State Farm, including auto, and home owner's insurance. Erma is most pleasant and cheerful over the phone and we look to continue our relationship for many years to come. Ed and Susan Szymanski"

Derrick Walker

March 16, 2022

4 out of 5

"Great customer service and the team works hard finding you savings on your policy."

José Antonio Zamora

February 18, 2022

5 out of 5

"(Translated by Google) My experience has been satisfactory, magnificent, attended by Miss Jennefer Ventura. (Original) Mi experiencia ha sido satisfactoria, magnifica, atendido por la señorita Jennefer Ventura."